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NEST
Customer Service

Operating hours: Mon – Sat, 8:30 AM – 17:30 PM (UTC+9)
Lunch Break : 12:00 PM – 13:00 PM (UTC+9)

1599 - 3880

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FAQ

Do you offer installation services?

NEST specializes in providing materials.
Should you require installation, we invite you
to explore our list of authorized NEST partners via the link below.
You may then reach out to the partner
nearest your project site for personalized consultation
on both material procurement and professional installation.

For Mineral Flooring, both material purchase and installation are
exclusively handled through our authorized partners.
For all other materials, you may choose to purchase directly from NEST
or coordinate through a partner
for a seamless experience including installation.

Explore NEST Partners >

How should I determine the quantity to purchase?

We kindly ask that you measure your installation space accurately—
both vertically and horizontally—and calculate the required quantity
using the product dimensions provided on the product detail page.

You are also welcome to contact via the Contact section or
through KakaoTalk for guidance on purchasing quantities.
Please note, however, that any quantity we provide is for reference only.
As installation sites vary greatly, it is always most accurate
for customers to calculate and confirm the required quantity themselves,
taking into account potential material waste, before placing an order.

Is cutting/custom sizing available?

Our products are sold in full-sheet dimensions,
and we kindly ask for your understanding that
cutting or custom sizing is not available.

What are the shipping costs?

<For South Korea shipping>

Shipping fees vary depending on the quantity of
products and the delivery location,
so it is difficult to provide an exact estimate in advance.

"For Courier Deliveries"
Once the shipment has been dispatched,
a tracking number along with the shipping fee
will be sent to you via SMS in the late afternoon.

"For Freight Truck Deliveries"
After a vehicle has been assigned,
the shipping fee and vehicle details
will be provided to you via SMS.


<For International Shipping>

Please contact us via the Contact section or Kakao Talk for assistance.

How long does delivery take?



"For Courier Deliveries"
Orders placed before 1:00 PM are dispatched on the same day.
In most cases, the shipment arrives the following day;
however, depending on the courier’s local branch operations,
delivery may take an additional 1–2 days.

"For Freight Truck Deliveries"
Shipments can be scheduled for same-day delivery or
delivery by the following morning, allowing you to receive
your order at your preferred time.




Please contact us via the Contact section or Kakao Talk for assistance.

Where are the products shipped from, and can I pick them up directly?

After your order has been confirmed and
payment completed, you may pick up
your materials directly at the addresses below.

“N-Board, Mineral Wall, Quartz Board, Louver Wall”
Seosan Warehouse: 151-59 Maeryeong-gil, Gobuk-myeon, Seosan-si, Chungnam, South Korea

“WPC(Decking, N-Siding, N-Slatted Cladding, Fencing, BIY Fencing), SPC Flooring”
Goesan Warehouse: 60 Jeongyong Wolgok-gil, Sosu-myeon, Goesan-gun, Chungbuk, South Korea

Please ensure that your vehicle can accommodate
the total weight and volume of the materials ordered.
To prevent potential damage during transport,
we kindly ask that you arrive with an empty vehicle,
as mixing with other items may result in breakage.

Is it possible to pick up materials at the Paju or Busan showrooms?

“WPC(Decking, N-Siding, N-Slatted Cladding, Fencing, BIY Fencing), SPC Flooring”
A weekly shuttle operates between Goesan and Paju;
however, the schedule is not fixed, and
if a shuttle is not arranged,
the pickup will be postponed by one week.

“N-Board, Mineral Wall, Quartz Board, Louver Wall”
A weekly shuttle operates between Seosan and Busan;
however, the schedule is not fixed, and
if a shuttle is not arranged,
the pickup will be postponed by one week.

How do I install the materials?

You can refer to the installation manuals(specifications)
for each material via the link below.

Alternatively, search for NEST on YouTube
to explore a variety of installation methods
and case study videos.

View Installation Manuals >

How can I contact customer service, and what are the operating hours?

Hello, and thank you for reaching out.
Please contact NEST Customer Service via KakaoTalk.
Our operating hours are Monday to Friday, 9:00 AM to 5:00 PM.

Thank you for your understanding.

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